This policy covers physical products from the RabitX hardware wallet shop. Gift cards, top-ups and eSIMs are delivered digitally by email and are not covered here.
1. Where we ship
We ship to the countries listed at checkout: India, the United States, the United Kingdom, the United Arab Emirates, Singapore, Germany, Canada and Australia. We do not ship to PO boxes or to countries under sanctions.
2. Cost and delivery times
Standard shipping is free on every order.
- Orders placed before 14:00 IST on a business day are usually dispatched the same day, and others on the next business day.
- Within India, delivery usually takes 1 to 4 business days after dispatch.
- International deliveries usually take 5 to 12 business days after dispatch, depending on the destination and customs.
Delivery times are estimates, not guarantees. Public holidays, weather, strikes and customs checks can cause delays.
3. Tracking your order
When your order is dispatched we email you the courier name and tracking number. Every parcel is sent with a tracked courier and must be received by someone at the delivery address.
4. Customs, duties and taxes
Prices for orders delivered in India include GST. For international orders, import duties, taxes and customs fees charged by the destination country are not included and are paid by the recipient on delivery. If a parcel is refused because these charges were not paid, we refund the order minus the return shipping cost we are charged.
5. Delivery address
Please check your address carefully at checkout. If you need to change it, email rabitxtech@gmail.com before the order is dispatched. If a parcel is returned to us because the address was wrong or incomplete or no one was available after repeated attempts, we can reship it once you pay the new shipping cost, or refund the order minus the shipping costs we were charged.
6. Inspect your parcel on arrival
Hardware wallets are security devices. When your parcel arrives, check that the packaging and tamper-evident seals are intact before you open it, and record a video while you open it. If anything looks damaged or tampered with, do not use the device and contact us within 48 hours, as described in our Refund & Returns Policy.
7. Lost or late parcels
If tracking has not updated for 7 days, or your order has not arrived within 10 business days (India) or 20 business days (international) of dispatch, email rabitxtech@gmail.com. We open an investigation with the courier, and if the parcel is confirmed lost we send a replacement or refund you in full.
Contact us
Questions about this policy can be sent to rabitxtech@gmail.com. You can also write to us at:
- RabitX Technologies Private Limited
- No 55, Poonamallee High Road, Pallavan Nagar, Nerkundram, Chennai, Tamil Nadu 600107, India
We reply to most emails within two business days.